Repairs Planner

MMP Consultancy are seeking an experienced Repairs Planner based in South East London. We are looking for a proactive and experienced Repairs, Planning & Damp and Mould Coordinator to support the delivery of high-quality repairs and maintenance services. This role combines repairs coordination, workforce planning, and damp and mould case administration, requiring both back-office efficiency and front-line service awareness. Key Responsibilities: Coordinate and schedule responsive repairs, voids, and planned maintenance works. Manage damp and mould cases from initial report through to resolution, ensuring timely updates and communication with residents. Liaise with operatives, contractors, surveyors, and residents to ensure effective service delivery. Maintain accurate records of damp and mould inspections, actions, and follow-ups. Use scheduling and housing management systems to allocate work efficiently and monitor progress. Provide administrative support including documentation, compliance checks, and performance reporting. Support front-line teams with real-time updates, job progress tracking, and issue resolution. Act as a key point of contact for residents, ensuring clear communication and resolution of queries. Essential Skills & Experience: Experience in a repairs and maintenance environment, ideally within social housing. Familiarity with damp and mould case management and related health and safety considerations. Strong knowledge of workforce planning and scheduling systems. Excellent communication and customer service skills. Ability to work collaboratively with both office-based and front-line teams. Competent in using IT systems including Microsoft Office and housing/repairs management software. Strong organizational skills and attention to detail. Desirable: Experience with systems such as Total Mobile, DRS, HSM, or similar. Knowledge of housing legislation, particularly around disrepair and damp/mould. Understanding of safeguarding and vulnerability considerations in housing